{"id":1377578,"date":"2022-05-03T23:11:31","date_gmt":"2022-05-03T21:11:31","guid":{"rendered":"https:\/\/nosamedkopia.hemsida.eu\/?page_id=1377578"},"modified":"2023-03-10T17:07:26","modified_gmt":"2023-03-10T16:07:26","slug":"kopvillkor","status":"publish","type":"page","link":"https:\/\/nosamedkopia.hemsida.eu\/sv\/kopvillkor\/","title":{"rendered":"K\u00f6pvillkor"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;-20px||||false|false&#8221; custom_padding=&#8221;|100px||100px|false|false&#8221; custom_padding_tablet=&#8221;|0px||0px|false|false&#8221; custom_padding_phone=&#8221;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Headline&#8221; _builder_version=&#8221;4.19.5&#8243; header_font=&#8221;|300||on|||||&#8221; header_font_size=&#8221;36px&#8221; header_line_height=&#8221;1.3em&#8221; header_3_font=&#8221;||||||||&#8221; header_3_font_size=&#8221;26px&#8221; header_3_line_height=&#8221;1.3em&#8221; text_orientation=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;28px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1>K\u00f6pvillkor<\/h1>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;General buying terms&#8221; _builder_version=&#8221;4.19.5&#8243; text_font=&#8221;||||||||&#8221; text_line_height=&#8221;1.5em&#8221; header_2_font=&#8221;|300|||||||&#8221; header_2_font_size=&#8221;30px&#8221; header_2_line_height=&#8221;1.3em&#8221; header_3_font=&#8221;|300|||||||&#8221; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.3em&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;|100px|||false|false&#8221; custom_padding_tablet=&#8221;|0px|||false|false&#8221; custom_padding_phone=&#8221;&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div class=\"et_pb_module et_pb_text et_pb_text_1  et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<h1>Allm\u00e4nna k\u00f6pvillkor<\/h1>\n<p>NoseOption AB \u201cNOSA\u201d s\u00e4ljer varor via internet till privatpersoner i Sverige med personnummer. F\u00f6r att handla hos oss m\u00e5ste du ha fyllt 18 \u00e5r samt ha en giltig svensk ID-handling f\u00f6r paketf\u00f6rs\u00e4ndelser. Om du \u00e4r under 18 \u00e5r beh\u00f6ver du ha f\u00e5tt samtycke till ditt ink\u00f6p fr\u00e5n din v\u00e5rdnadshavare. F\u00f6r kortk\u00f6p d\u00e4r kunden \u00e4r minder\u00e5rig ansvarar fullmaktsgivaren f\u00f6r kortet. NOSA s\u00e4ljer b\u00e5de medicintekniska produkter samt \u00f6vriga produkter. De medicintekniska produkterna \u00e4r CE-m\u00e4rkta och godk\u00e4nda f\u00f6r f\u00f6rs\u00e4ljning inom EU. Produkterna skall anv\u00e4ndas enligt instruktioner p\u00e5 f\u00f6rpackning och hemsida.<\/p>\n<h2>Garanti<\/h2>\n<p>Skulle f\u00f6rpackningen eller produkterna inuti vara skadade vid leverans har du r\u00e4tt till ers\u00e4ttande produkt\/produkter. F\u00f6rpackningen eller produkterna ska ej ha blivit skadade av dig som konsument, garantin g\u00e4ller enbart om din order redan \u00e4r skadad n\u00e4r den levereras till dig. NOSA garanterar \u00e4ven fullst\u00e4ndig produktkvalitet och funktion under hela produktens h\u00e5llbarhetsperiod.<\/p>\n<p>Har du synpunkter p\u00e5 v\u00e5ra produkter \u00e4r du v\u00e4lkommen att kontakta oss p\u00e5\u00a0<a href=\"mailto:kundservice@nosamed.com\">kundservice@nosamed.com<\/a>.<\/p>\n<h2>Best\u00e4llning<\/h2>\n<p>Best\u00e4llning g\u00f6rs p\u00e5 v\u00e5r hemsida www.nosamed.com. Om du har fr\u00e5gor kring hur du best\u00e4ller \u00e4r du v\u00e4lkommen att kontakta oss p\u00e5\u00a0<a href=\"mailto:kundservice@nosamed.com\">kundservice@nosamed.com<\/a>\u00a0eller ringa p\u00e5 tel\u00a0<a href=\"tel:+460771112000\">+46 (0)771 112 000<\/a>.<\/p>\n<p>Genomf\u00f6rd best\u00e4llning inneb\u00e4r att du godk\u00e4nner v\u00e5ra k\u00f6pvillkor och samtycker till att namn, telefonnummer, emailadress och leveransadress registreras i v\u00e5rt kundregister. Du kan l\u00e4sa mer om hur vi behandlar personuppgifter under kapitlet\u00a0<strong>Personuppgifter<\/strong>.<\/p>\n<p>Avtal om k\u00f6p tr\u00e4ffas f\u00f6rst n\u00e4r vi bekr\u00e4ftat best\u00e4llningen genom att skicka en orderbekr\u00e4ftelse till den mejladress du angivit vid best\u00e4llningen. Vi f\u00f6rbeh\u00e5ller oss r\u00e4tten att korrigera ordrar om leverans av n\u00e5gon anledning inte kan ske. Om du har gjort flera best\u00e4llningar f\u00f6rbeh\u00e5ller vi oss r\u00e4tten att sl\u00e5 ihop dina ordrar och leverera dem i ett paket.<\/p>\n<h2>Priser och produktbilder<\/h2>\n<p>Samtliga priser anges i svenska kronor inklusive moms. Frakt inom Sverige \u00e4r gratis f\u00f6r dig som kund.<\/p>\n<p>Produktbilderna p\u00e5 hemsidan garanterar inte att varans exakta utseende och beskaffenhet \u00e5terges. Vi reserverar oss f\u00f6r eventuella fel i produktinformationen och f\u00f6rbeh\u00e5ller oss r\u00e4tten att \u00e4ndra produktinformation och priser utan f\u00f6reg\u00e5ende avisering.<\/p>\n<p>NOSA reserverar sig f\u00f6r eventuella fel i pris- och produktinformation eller i \u00f6vrigt p\u00e5 hemsidan. Vid eventuella felaktigheter f\u00f6rbeh\u00e5lls NOSA r\u00e4tten att korrigera detta i efterhand. Vi reserverar oss f\u00f6r prisjusteringar, slutf\u00f6rs\u00e4ljning, lagerdifferenser, tekniska problem, \u00e4ndringar av tekniska specifikationer och eventuella typografiska fel p\u00e5 v\u00e5r sida eller i v\u00e5ra annonser. Vi f\u00f6rbeh\u00e5ller oss r\u00e4tten att annullera felaktiga ordrar.<\/p>\n<h2>Personuppgifter<\/h2>\n<p>I samband med din best\u00e4llning och\/eller kontoregistrering godk\u00e4nner du att vi lagrar och anv\u00e4nder dina uppgifter i v\u00e5r verksamhet i upp till ett (1) \u00e5r f\u00f6r att fullf\u00f6lja och tillhandah\u00e5lla den service som du kan f\u00f6rv\u00e4nta dig av oss. All personuppgiftsbehandling sker i enlighet med GDPR.<\/p>\n<p>Informationen du l\u00e4mnar om dig sj\u00e4lv anv\u00e4nds av NOSA och v\u00e5ra samarbetspartners f\u00f6r betalning och leverans. L\u00e4s mer om hur vi behandlar dina personuppgifter i v\u00e5r\u00a0<a href=\"https:\/\/nosamedkopia.hemsida.eu\/se\/integritetspolicy\/\">integritetspolicy<\/a>.<\/p>\n<p>Vi f\u00f6rbeh\u00e5ller oss r\u00e4tten att annullera ordrar som inneh\u00e5ller felaktiga personuppgifter eller d\u00e4r kunden har betalningsanm\u00e4rkningar.<\/p>\n<h2>Samtycke<\/h2>\n<p>Allt inneh\u00e5ll p\u00e5 den h\u00e4r webbplatsen, s\u00e5 som text, grafik, logotyper, bilder, ljudklipp, digitala nedladdningar och annan mjukvara, tillh\u00f6r NOSA och \u00e4r skyddat av svenska och internationella upphovsr\u00e4ttslagar.<\/p>\n<h2>Frakt och leverans<\/h2>\n<p>Best\u00e4llningar inom Sverige fraktas via PostNord.<\/p>\n<p>NOSA hanterar normalt din order inom ett dygn (helgfria vardagar) fr\u00e5n best\u00e4llning till ordererk\u00e4nnande och l\u00e4mnar normalt v\u00e5rt lager inom ytterligare ett dygn. Detta \u00e4r f\u00f6rutsatt att varan lagerf\u00f6rs. N\u00e4r varan har l\u00e4mnat v\u00e5rt lager \u00f6verg\u00e5r leveransansvaret till Postnord som levererar din order. NOSA kan inte l\u00e4mna n\u00e5gon f\u00f6rseningsgaranti f\u00f6r varor som inte finns i lager vid best\u00e4llningstidpunkt eller f\u00f6r varor som l\u00e4mnat v\u00e5rt lager. Det betyder att den totala leveranstiden innan varan n\u00e5r dig kan bli l\u00e4ngre \u00e4n vad som anges som normalt.<\/p>\n<p>Till vissa delar av Norrland och till Gotland levererar Posten med en dags f\u00f6rdr\u00f6jning, denna \u00e4r inte inr\u00e4knad i den ber\u00e4knade leveranstid vi anger p\u00e5 hemsidan. Detta r\u00f6r till exempel vissa orter med postnummer som b\u00f6rjar p\u00e5 82-84, 86-89 samt 91-98.<\/p>\n<p>Kunden har alltid r\u00e4tt att h\u00e4va k\u00f6pet vid v\u00e4sentliga leveransf\u00f6rseningar. Det kan finnas tillf\u00e4llen som g\u00f6r det om\u00f6jligt f\u00f6r oss att fullf\u00f6lja best\u00e4llningen, till exempel om v\u00e5r leverant\u00f6r inte kan fullf\u00f6lja sitt \u00e5tagande till oss. Kontakta oss p\u00e5\u00a0<a href=\"mailto:kundservice@nosamed.com\">kundservice@nosamed.com<\/a>\u00a0om du \u00f6nskar h\u00e4va ditt k\u00f6p.<\/p>\n<h2>Betalning<\/h2>\n<p>Betalningar via webbshopen administreras genom \u201dKlarna Checkout\u201d. Det inneb\u00e4r att du som kund kan v\u00e4lja mellan de tillg\u00e4ngliga betalningss\u00e4tten som Klarna erbjuder i kassan.<\/p>\n<p>F\u00f6r mer information eller fr\u00e5gor om din betalning, bes\u00f6k Klarnas webbplats (klarna.se) eller kontakta deras kundservice via webbl\u00e4sare eller i Klarnas app.<\/p>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/nosamedkopia.hemsida.eu\/wp-content\/uploads\/2020\/03\/separator.png&#8221; align=&#8221;center&#8221; admin_label=&#8221;Separator&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;20px||20px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text admin_label=&#8221;Return policy&#8221; module_id=&#8221;returnpolicy&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|300|||||||&#8221; header_2_font_size=&#8221;30px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1>Returpolicy<\/h1>\n<p>\u00c5ngerr\u00e4tt och retur<\/p>\n<p>Som kund har du alltid 14 dagars \u00e5ngerr\u00e4tt enligt LODA \u2013 Lagen om distansavtal och avtal utanf\u00f6r aff\u00e4rslokaler. \u00c5ngerfristen b\u00f6rjar l\u00f6pa fr\u00e5n den dag du mottagit varan. L\u00e4s mer om LODA och \u00e5ngerfristen p\u00e5 hejkonsument.se Varan beh\u00f6ver returneras i ett of\u00f6r\u00e4ndrat skick f\u00f6r att du som kund ska f\u00e5 en fullst\u00e4ndig kreditering. NOSA\u2019s produkter \u00e4r f\u00f6rseglade p\u00e5 grund av h\u00e4lso- och hygiensk\u00e4l och \u00e4r d\u00e4rf\u00f6r undantagna \u00e5ngerr\u00e4tten\u00a0om f\u00f6rsegling \u00e4r bruten av konsument.<\/p>\n<p><strong>S\u00e5 h\u00e4r g\u00f6r du en retur<\/strong><\/p>\n<ol>\n<li>Meddela oss om returen: Om du har Klarnas app, kan du \u201drapportera retur\u201d inne p\u00e5 best\u00e4llningen via appen. Har du inte Klarnas app, ska du maila oss p\u00e5\u00a0<a href=\"mailto:kundservice@nosamed.com\">kundservice@nosamed.com<\/a>\u00a0och ber\u00e4tta att du vill g\u00f6ra en retur samt inkludera information om din order. Kom ih\u00e5g att f\u00f6rpackningen inte f\u00e5r vara bruten.<br \/>Inkludera;<\/li>\n<\/ol>\n<p>a) ordernummer (finns i din orderbekr\u00e4ftelse, p\u00e5 f\u00f6ljesedeln eller fakturan)<\/p>\n<p>b) ditt namn och kontaktuppgifter<\/p>\n<p>c) antal och namn p\u00e5 de produkter som \u00f6nskas returneras<\/p>\n<ol start=\"3\">\n<li>Om det g\u00e4ller reklamation: Har du brutit f\u00f6rpackningen men \u00e4nd\u00e5 vill g\u00f6ra en retur p\u00e5 grund av att det \u00e4r fel p\u00e5 varan eller annat, maila oss p\u00e5\u00a0<a href=\"mailto:kundservice@nosamed.com\">kundservice@nosamed.com<\/a>\u00a0med \u00e4mnet \u201dreklamation\u201d och beskriv ditt \u00e4rende, s\u00e5 ska vi hj\u00e4lpa dig.<\/li>\n<li>L\u00e4gg de artiklar du \u00f6nskar returnera i ett kuvert, antingen de kuvert dem kom i eller ett nytt. Om du anv\u00e4nder originalet, se till att det \u00e4r f\u00f6rseglat ordentligt samt att din adress \u00e4r \u00f6verkryssad. Skriv returadressen p\u00e5 kuvertet:<\/li>\n<\/ol>\n<p>\u201dReturadress<strong><br \/><\/strong>NoseOption AB<br \/>Observatoriegatan 5<br \/>113 29 Stockholm<br \/>Sverige\u00a0\u201d<\/p>\n<ol start=\"4\">\n<li>Posta brevet via PostNord, det g\u00e5r bra att anv\u00e4nda en vanlig PostNord postl\u00e5da.<\/li>\n<\/ol>\n<p>NOSA skall bekr\u00e4fta att returen \u00e4r till\u00e5ten och att \u00e5ngerfristen inte har passerats innan varorna skickas tillbaka. Kunden st\u00e5r f\u00f6r returkostnad enligt Postens portotabell och har ansvaret f\u00f6r varan till dess den har kommit oss tillhanda. Returer f\u00e5r inte skickas som postf\u00f6rskott eller frisvar.<\/p>\n<h2>\u00c5terbetalning &amp; uppdatering av faktura<\/h2>\n<p>Om du redan har betalat f\u00f6r din order men \u00e5ngrar ditt k\u00f6p ska villkor f\u00f6r \u00e5ngerr\u00e4tt och retur enligt ovan f\u00f6ljas. Efter att vi har godk\u00e4nt din retur, \u00e5terbetalar vi dig det redan betalda beloppet.<\/p>\n<p>Har du d\u00e4remot en obetald faktura f\u00f6r din order som du \u00f6nskar returnera s\u00e5 \u00e4r det viktigt att du sj\u00e4lv rapporterar en retur via Klarnas app eller via klarna.se. N\u00e4r vi har mottagit och kontrollerat returen uppdateras den aktuella fakturan till det nya beloppet. Om du har betalat med faktura eller direktbetalning \u00f6verf\u00f6r vi pengarna till ditt bankkonto. Om du har betalat med kort krediterar vi retursumman p\u00e5 ditt kort. Om du har betalat med faktura via Klarna uppdaterar eller annullerar vi fakturan f\u00f6r ditt k\u00f6p efter godk\u00e4nd retur.<\/p>\n<p><a href=\"https:\/\/www.klarna.com\/se\/kundservice\/csc\/leveranser-returer\/\" target=\"_blank\" rel=\"noopener\">L\u00e4s mer om Returer och leveranser via Klarna h\u00e4r.<\/a><\/p>\n<h2>Ej uth\u00e4mtade paket<\/h2>\n<p>Vi f\u00f6rbeh\u00e5ller oss r\u00e4tten att debitera kostnaderna f\u00f6r den hantering som uppst\u00e5r vid ej uth\u00e4mtade paket (returfrakt, expeditionskostnad etc). D\u00e4rf\u00f6r tar vi ut en avgift om max 200 kr beroende p\u00e5 vikt om ett paket ej h\u00e4mtas ut. F\u00f6rs\u00e4ndelsen ligger hos postombudet i 7\u201314 dagar innan den returneras till oss. Observera d\u00e4rf\u00f6r att om du \u00e5ngrar ett k\u00f6p och vill returnera varan, beh\u00f6ver du f\u00f6rst h\u00e4mta ut paketet och d\u00e4refter returnera enligt beskrivning ovan.<\/p>\n<h2>Reklamation<\/h2>\n<p>Om du har f\u00e5tt en defekt eller felexpedierad vara ber vi dig att omg\u00e5ende kontakta v\u00e5r oss p\u00e5 kundservice@nosamed.com. Beskriv felet s\u00e5 utf\u00f6rligt som m\u00f6jligt. Om vi inte kan l\u00f6sa problemet f\u00e5r du naturligtvis reklamera produkten f\u00f6r att f\u00e5 en ny. Reklamationer skall g\u00f6ras i enlighet med de instruktioner du f\u00e5r av oss. Vid eventuell tvist f\u00f6ljer vi Allm\u00e4nna reklamationsn\u00e4mndens rekommendationer. Du kan \u00e4ven g\u00e5 vidare med ditt klagom\u00e5l p\u00e5 EU:s gemensamma tvistl\u00f6sningssida, den hittar du h\u00e4r:\u00a0<a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=SV\" target=\"_blank\" rel=\"noopener\">ec.europa.eu\/odr<\/a>.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/nosamedkopia.hemsida.eu\/wp-content\/uploads\/2020\/03\/separator.png&#8221; align=&#8221;center&#8221; admin_label=&#8221;Separator&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;20px||20px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#90cfd8&#8243; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;-20px||-20px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; header_3_font=&#8221;|600|||||||&#8221; header_3_font_size=&#8221;26px&#8221; header_3_line_height=&#8221;1.3em&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Breathe with care<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>K\u00f6pvillkor Allm\u00e4nna k\u00f6pvillkor NoseOption AB \u201cNOSA\u201d s\u00e4ljer varor via internet till privatpersoner i Sverige med personnummer. F\u00f6r att handla hos oss m\u00e5ste du ha fyllt 18 \u00e5r samt ha en giltig svensk ID-handling f\u00f6r paketf\u00f6rs\u00e4ndelser. Om du \u00e4r under 18 \u00e5r beh\u00f6ver du ha f\u00e5tt samtycke till ditt ink\u00f6p fr\u00e5n din v\u00e5rdnadshavare. F\u00f6r kortk\u00f6p d\u00e4r [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" _builder_version=\"4.16\" da_disable_devices=\"off|off|off\" global_colors_info=\"{}\" da_is_popup=\"off\" da_exit_intent=\"off\" da_has_close=\"on\" da_alt_close=\"off\" da_dark_close=\"off\" da_not_modal=\"on\" da_is_singular=\"off\" da_with_loader=\"off\" da_has_shadow=\"on\"][et_pb_row custom_padding_last_edited=\"on|phone\" _builder_version=\"4.16\" custom_margin=\"-20px||||false|false\" custom_padding=\"|100px||100px|false|false\" custom_padding_tablet=\"|0px||0px|false|false\" custom_padding_phone=\"\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Headline\" _builder_version=\"4.17.3\" header_font=\"|300||on|||||\" header_font_size=\"36px\" header_line_height=\"1.3em\" header_3_font=\"||||||||\" header_3_font_size=\"26px\" header_3_line_height=\"1.3em\" text_orientation=\"center\" header_font_size_tablet=\"\" header_font_size_phone=\"28px\" header_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<h1>Terms & Conditions<\/h1>[\/et_pb_text][et_pb_text admin_label=\"General buying terms\" _builder_version=\"4.18.0\" text_font=\"||||||||\" text_line_height=\"1.5em\" header_2_font=\"|300|||||||\" header_2_font_size=\"30px\" header_2_line_height=\"1.3em\" header_3_font=\"|300|||||||\" header_3_font_size=\"24px\" header_3_line_height=\"1.3em\" module_alignment=\"center\" custom_padding=\"|100px|||false|false\" custom_padding_tablet=\"|0px|||false|false\" custom_padding_phone=\"\" custom_padding_last_edited=\"on|desktop\" global_colors_info=\"{}\"]<h1>General conditions<\/h1>\r\n<p>NoseOption AB \"NOSA\" sells goods via the internet to private individuals in Europe and North America with social security numbers. The countries NOSA sell and ship too are; Sweden, Norway, Finland, Denmark, France, Belgium, The Netherlands. Spain, U.K, U.S and Canada.<br \/>You can read specific buying terms and conditions for your country by visiting our Swedish, French or Spanish website. Navigate to other translations by clicking the \u201cglobe\u201d icon in the head menu.<\/p>\r\n<p>To shop with us, you must be 18 years of age and have a valid, personal ID document in one of these countries, for being able to receive parcel shipments. If you are under 18 years of age, you need to have received consent for your purchase from your parents or guardian. For card purchases where the customer is a minor, the parents or guardian is responsible for the card.<\/p>\r\n<p>NOSA sells both medical technology products and other products. The medical devices are CE marked and approved for sale within the EU. The products must be used according to the instructions on the packaging and on the website.<\/p>\r\n<h2>Guarantee<\/h2>\r\n<p>Should the packaging or the products inside be damaged upon delivery, you are entitled to replacement product\/products. The packaging or products must not have been damaged by you as a customer, the guarantee only applies if your order is already damaged when it is delivered to you. NOSA also guarantees complete product quality and function throughout the product's shelf life.<\/p>\r\n<p>If you have comments on our products, you are welcome to contact us at customerservice@nosamed.hemsida.eu.<\/p>\r\n<h2>Order<\/h2>\r\n<p>Ordering is done on our website www.nosamed.com. If you have questions about how to order, you are welcome to contact us at customerservice@nosamed.hemsida.eu or call +46 (0) 771 112 000.<\/p>\r\n<p>A completed order means that you accept our terms of purchase and agree that your name, telephone number, email address and delivery address are registered in our customer register. You can read more about how we process personal data in our <a href=\"https:\/\/nosamedkopia.hemsida.eu\/policies\/\">Privacy Policy.<\/a><\/p>\r\n<p>Purchase agreements are only made when we have confirmed the order by sending an order confirmation to the email address you specified when ordering. We reserve the right to correct orders if delivery for any reason cannot take place. If you have made several orders, we reserve the right to combine your orders and deliver them in one package.<\/p>\r\n<h2>Personal data<\/h2>\r\n<p>In connection with your order, you agree that we store and use your information in our business for up to one (1) year to complete and provide the service that you can expect from us. All personal data processing takes place in accordance with the GDPR.<\/p>\r\n<p>The information you provide about yourself is used by NOSA and our partners for payment and delivery. Read more about how we process your personal data in our <a href=\"https:\/\/nosamedkopia.hemsida.eu\/policies\/\">privacy policy.<\/a><\/p>\r\n<p>We reserve the right to cancel orders that contain incorrect personal information or where the customer has payment remarks.<\/p>\r\n<h2>Copyright<\/h2>\r\n<p>All content on this website, such as text, graphics, logos, images, sound clips, digital downloads and other software, belongs to NOSA and is protected by Swedish and international copyright laws.<\/p>\r\n<h2>Shipping and delivery<\/h2>\r\n<p>NOSA normally handles your order within one day (non-holiday weekdays) and normally ships the order within another two days, provided that the product is stocked. When the product has left our warehouse, the delivery responsibility transfers to Postnord, which in turn delivers to a local courier in your country, which takes over the responsibility.<\/p>\r\n<p>NOSA cannot provide a late guarantee for goods that are not in stock at the time of ordering or for goods that have left our warehouse. This means that the total delivery time before the product reaches you can be longer than what is stated as normal.<\/p>\r\n<p>You can find the normal domestic delivery times for Postnord to NOSA\u2019s sellable countries down below. However, please note that these delivery times are not guaranteed, and delays may occur. NOSA does not take any responsibility in the delivery of the order, but if your order is delayed, we appreciate that you inform us.<\/p>\r\n<p>UK: 3 - 4 days<\/p>\r\n<p>US: 5 - 7 days<\/p>\r\n<p>Canada: 5 - 6 days<\/p>\r\n<p>France: 4 \u2013 5 days<\/p>\r\n<p>Belgium: 3 - 4 days<\/p>\r\n<p>The Netherlands: 3 \u2013 4 days<\/p>\r\n<p>Germany: 3 - 4 days<\/p>\r\n<p>Spain: 3 - 4<\/p>\r\n<p>Sweden: 1 \u2013 3 days<\/p>\r\n<p>Norway: 4 \u2013 5 days<\/p>\r\n<p>Finland: 4 \u2013 5 days<\/p>\r\n<p>Denmark: 3 - 4 days<\/p>\r\n<p>The customer has the right to cancel the purchase in the event of significant delivery delays. There may be situations where it is impossible for us to fulfill the order, for example if our supplier is unable to fulfill its commitment to us. Contact us at customerservice@nosamed.hemsida.eu if you wish to cancel your purchase.<\/p>\r\n<h2>Payments<\/h2>\r\n<p>Payments via the web shop are administered through \"Klarna Checkout\". This means that you as a customer can choose between the available payment methods that Klarna offers at checkout, this differs depending on the country.<\/p>\r\n<p>For more information or questions about your payment, visit Klarna's website (klarna.com) or contact their customer service via a web browser or in Klarna's app.<\/p>[\/et_pb_text][et_pb_image src=\"https:\/\/nosamedkopia.hemsida.eu\/wp-content\/uploads\/2020\/03\/separator.png\" align=\"center\" admin_label=\"Separator\" _builder_version=\"4.16\" custom_padding=\"20px||20px||false|false\" global_colors_info=\"{}\"][\/et_pb_image][et_pb_text admin_label=\"Return policy\" module_id=\"returnpolicy\" _builder_version=\"4.17.3\" _module_preset=\"default\" header_2_font=\"|300|||||||\" header_2_font_size=\"30px\" global_colors_info=\"{}\"]<h1>Return policy<\/h1>\r\n<h2>Right of withdrawal and returns<\/h2>\r\n<p>As a customer, you always have a 14-day right of withdrawal on non-broken packaging. The product needs to be returned in an unchanged condition for you as a customer to receive a full credit. NOSA's products are sealed due to health and hygiene reasons and are therefore exempt from the right of withdrawal if the seal is broken by the consumer.<\/p>\r\n<h2>How to make a return<\/h2>\r\n<ol>\r\n<li>Let us know about the return: If you have Klarna's app, you can \"report return\" inside the order via the app.Additionally, you should email us at customerservice@nosamed.hemsida.eu and tell us that you want to make a return and include information about your order. Remember that the packaging must not be broken.<\/li>\r\n<\/ol>\r\n<p>Include;<\/p>\r\n<ol>\r\n<li>a) order number (can be found in your order confirmation, on the delivery note or invoice)<\/li>\r\n<li>b) your name and contact details<\/li>\r\n<li>c) number and names of the products desired to be returned<\/li>\r\n<li>Regarding reclaims: If you have broken the packaging but want to make a complaint due to a defect in the product or something else, email us at customerservice@nosamed.hemsida.eu with the subject \"reclaim\" and describe your case, and we will help you.<\/li>\r\n<li>Put the items you want to return in an envelope, either the envelopes they came in or a new one. If you are using the original, make sure it is properly sealed and make a cross over your address. Write the return address on the envelope:<\/li>\r\n<\/ol>\r\n<p>\u00a0<\/p>\r\n<p>\u201dShip to:<\/p>\r\n<p>NoseOption AB<br \/>Observatoriegatan 5<br \/>113 29 Stockholm<br \/>Sweden\u201d<\/p>\r\n<ol>\r\n<li>Send the envelope with your local carrier.<\/li>\r\n<\/ol>\r\n<p>NOSA must confirm that the return is allowed and that the withdrawal period has not passed before the goods are returned. The customer is responsible for return costs according to the local postage table and is responsible for the product until it has reached us. Returns may not be sent as cash on delivery or free delivery.<\/p>\r\n<h2>Refunds and update on any invoice<\/h2>\r\n<p>If you already have paid for your order but regret your purchase, the conditions for the right of withdrawal and return as above must be followed. After we have approved your return, we will refund you the amount already paid.<\/p>\r\n<p>If, you have an unpaid invoice for your order that you wish to return, it is important that you report a return yourself via Klarna's app or via klarna.com. Once we have received and checked the return, the current invoice is updated to the new amount. If you have paid by invoice or direct payment, we will transfer the money to your bank account. If you have paid by card, we will credit the return amount on your card. If you have paid with an invoice via Klarna, we will update or cancel the invoice for your purchase after approved return.<\/p>\r\n<p><a href=\"https:\/\/www.klarna.com\/us\/customer-service\/csc\/delivery-returns\/\">Read more about Returns and deliveries via Klarna here.<\/a><\/p>\r\n<h2>Uncollected packages<\/h2>\r\n<p>NOSA have the right to charge the costs of the handling that occurs with uncollected packages (return shipping, handling costs, etc.). Therefore, we charge a fee of a maximum of \u20ac 20 depending on weight if a package is not picked up. The shipment stays at the postal agent for 7-14 days before it is returned to us. Therefore, please note that if you regret a purchase and want to return the item, you first need to pick up the package and then return as described above.<\/p>\r\n<h2>Complaints<\/h2>\r\n<p>If you have received a defective or incorrectly shipped item, please contact us immediately at customerservice@nosamed.hemsida.eu. Describe the error in as much detail as possible. If we cannot solve the problem, you can reclaim the product\/s and get new ones. Complaints must be made in accordance with the instructions you receive from us.<\/p>\r\n<p>\u00a0<\/p>\r\n<p>\u00a0<\/p>[\/et_pb_text][et_pb_image src=\"https:\/\/nosamedkopia.hemsida.eu\/wp-content\/uploads\/2020\/03\/separator.png\" align=\"center\" admin_label=\"Separator\" _builder_version=\"4.16\" custom_padding=\"20px||20px||false|false\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.16\" background_color=\"#90cfd8\" da_disable_devices=\"off|off|off\" global_colors_info=\"{}\" da_is_popup=\"off\" da_exit_intent=\"off\" da_has_close=\"on\" da_alt_close=\"off\" da_dark_close=\"off\" da_not_modal=\"on\" da_is_singular=\"off\" da_with_loader=\"off\" da_has_shadow=\"on\"][et_pb_row _builder_version=\"4.16\" custom_margin=\"-20px||-20px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" header_3_font=\"|600|||||||\" header_3_font_size=\"26px\" header_3_line_height=\"1.3em\" text_orientation=\"center\" background_layout=\"dark\" global_colors_info=\"{}\"]<h3>Breathe with care<\/h3>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","_et_gb_content_width":""},"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.7 - 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